How we handle
your information.

1. Introduction

TruLeaf Landscape Management LLC ("TruLeaf," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

This policy applies to information collected through our website at cleancutlawn.com, our forms, our chat widget, our phone calls, and our SMS messaging.

2. Information We Collect

We collect information you voluntarily provide when you:

• Submit our property assessment request form on our website
• Use the chat widget on our website
• Call our business phone line
• Reply to our SMS messages
• Email us at office@cleancutlawn.com

The information we may collect includes: your full name, phone number, email address, property address, the type of service you are inquiring about, the type of property (residential, HOA, commercial, or multi-property), your company or organization name (if applicable), and any additional notes or context you choose to share with us.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information through analytics and advertising tools, including your IP address, browser type, device type, pages visited, time spent on pages, and referral source. This information is collected via Google Analytics and Google Ads tracking pixels.

3. How We Use Your Information

We use the information you provide to:

• Respond to your property assessment requests and service inquiries
• Schedule property walk-throughs and provide service quotes
• Communicate with you about your existing inquiry, scheduled service, or active account
• Send you transactional updates regarding your service (appointment confirmations, schedule changes, follow-up communications)
• Improve our website, services, and customer experience
• Comply with legal obligations

We do not sell your information to third parties. We do not share your information with third parties for their marketing purposes.

5. How We Share Your Information

We share your information only in the following limited circumstances:

• Service providers: We use third-party platforms to operate our business, including form processing (Netlify), customer relationship management (Go High Level / LeadConnector), job scheduling and invoicing (Jobber), email communications, and analytics (Google Analytics, Google Ads). These providers are bound by their own privacy policies and may only use your data to provide services to us.
• Legal compliance: If required by law, subpoena, court order, or government regulation.
• Business transfer: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies for analytics and advertising purposes. This includes Google Analytics (for understanding how visitors use our site) and Google Ads conversion tracking (for measuring ad performance). You can disable cookies in your browser settings, though some site functionality may be limited as a result.

7. Data Retention

We retain your information for as long as needed to provide the services you've requested, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time by contacting us.

8. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS messages by replying STOP
• Opt out of email communications by following the unsubscribe link in our emails
• Request that we stop using your information for any purpose

To exercise any of these rights, contact us using the information below.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.